Shipping & product returns
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LAST UPDATED: Oct 14, 2018

Shipping

- Yes, you can buy this DVD box set in USA / Canada / Europe / UK / Ireland / Australia / South Africa / New Zealand and all other countries. 
- Listening to Horse ships worldwide, in both NTSC and PAL DVD versions. 
- While we post the DVDs out as fast possible from the USA, please allow 28 days for delivery around the world. 
- All movie and DVD sales END on the last day of the online premiere, in November 2018.

Shipping costs
- There is no shipping for the online movie. 
- Shipping for the $97 movie is $19 worldwide.
- Shipping for the $197 movie package is free. 

Online movie
- When you buy the online movie, you will receive an email with log in details within 10 minutes of purchase. If you need any help, first PLEASE check your spam folder, and if it's not there, contact us by email at hello@listeningtothehorse.com. We will be glad to assist you.
- When you buy the online movie, you can watch it as many times as you like, any day you like, including after the online movie premiere has finished. - You will need internet access to watch this movie online. 

Product Returns & Shipping Issues
We are confident that Listening to the Horse provides only top-quality horsemanship information products. However, if for any reason you are not satisfied with your order you may return the product for a full refund less the shipping and handling costs. Zero questions asked. All returns must be made within 60 DAYS (unless otherwise stated on the order page of the product you purchased) from the product shipment date. For assistance with a refund, please contact us by email at hello@listeningtothehorse.com. We will be glad to assist you.

Contact Information
If you have any questions or comments about this User Agreement as outlined above, you can contact us by email at hello@listeningtothehorse.com


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